Advances in hybrid working technology have enabled the local authority to transform the workstyles of 3,000 staff, boosting work/life balances and improving performance.
Councils today are under unprecedented pressure to deliver vital services against a backdrop of falling budgets, rising community demands and growing digital disruption.
Political and economic uncertainty coupled with rapidly changing workspace expectations has forced local governments to rethink their budgets, culture, structure and overall workstyles. Leaders at Staffordshire County Council have been no strangers to this
dilemma. The Council acknowledged the requirement to take significant measures in order to cut costs – while ensuring the consistent and high quality delivery of services – and maintaining and improving employee engagement and morale.
As part of a wider shared services model, Staffordshire sought to reduce its reliance on real estate by consolidated its offices in the town centre, encouraging a smarter and more flexible way of working. From partnerships with district and local councils, to non-government organisations (NGOs), leaders acknowledged a level of duplication across council layers, as well as a lack of communication and collaboration.
The Council sought Targus to enable a more collaborative and cohesive approach, in which sharing services, back-office technology and expertise are encouraged and becomes the norm.
Staffordshire deployed the global leader in mobile computing accessories to roll-out over 1,000 universal docking stations to boost productivity and underpin a fresh approach to work.
In order for Staffordshire County Council to achieve this smarter way of working, greater levels of collaboration and trust were identified as areas of focus. A survey conducted in September 2016 revealed a perceived lack of access to the correct technologies restricted its staff from working flexibly.
To combat this, Staffordshire called upon Targus to implement its dual video @ HD with built-in Power universal dock ACP71EU suite office-wide, upgrading the majority of the Council’s
workstations and supporting both new and legacy devices.
When surveyed again in July, 93% of council employees felt they had a good understanding of what smart working is and the possible benefits and enhancements for their role. Having
enabled around 3,000 members of staff to work in new ways, Staffordshire already has plans to strengthen its relationship with Targus and accommodate its growing employee base.
Since implementing this new technology, Staffordshire County Council has reissued its internal staff survey, already seeing a positive return on its investment in just nine months.
10% increase in the number of employees that feel they have an improved work-life balance.
15% rise in the number of employees that believe they are able to work anywhere in order to deliver business-critical services.
17% growth in the number of staff that are able to access the technology they need to work from different locations.
Staffordshire County Council is a prime example of how impactful and productive innovation across the public sector can be. In the face of our unique contemporary challenges, it’s
essential that staff feel they have the option, technology and appropriate equipment to both work remotely and maintain the flexibly needed to perform their role.
As the public sector is under considerable pressure to consolidate its real estate to cut costs, the reduction of various organisations into smaller premises is inevitable.
With all of these organisations having their own networks, hardware and IT systems, there will no doubt be technology challenges to overcome. Staffordshire is leading the way and setting the standards for other public and government bodies, highlighting the unmistakable benefits that smart working schemes can bring to an organisation.
Improved collaboration, an increased number of shared
services and a happier workforce are just some of the benefits Staffordshire County Council has already seen from investing in a consultative approach to managing largescale technological change. By putting people at the heart of its service delivery, Staffordshire has set itself up for success, enabling 3,000 staff members to redefine what work means for them – ultimately resulting in improved public services across the board.